Deliveries & Returns

Order Confirmation

As soon as you place your order, we will pre-authorise your card however, your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is a delay such as an item is on back order, we will void the pre-authorisation and contact you straight away to let you know.

Order Delivery

Once your order has been placed, assuming it is in stock and available for immediate dispatch, we will charge your card and your order will be dispatched within 2 working days. We'll send you tracking details by email within 24 hours of your order being dispatched. If you have not received your tracking details within 6 working days, please reach out to us via email at info@emberandstonehouse.com so that we can help.

Damages

We respectfully ask that you thoroughly inspect all the items at point of delivery. We advise you do not accept delivery of any damaged items. If you discover that an item has been damaged, please send us clear photos of the damaged items to info@emberandstonehouse.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued on the same payment method which was used to place the order.